Ethics & Guarantees
Our Plumbers Believe in 100% Customer Satisfaction
Our mission is to provide our clients in the Springfield, MO area with the highest degree of quality service, maintenance and installation of residential plumbing systems, products and related services. That’s where our ethics and guarantees comes in.
Plumbing Guarantees & Warranties
The Punctual Plumber Promise – If there’s any delay, it’s you we pay! Furthermore, if we are late for your appointment, we will pay you $5 per minute, up to $300.
100% Satisfaction Guarantee for Service and Repair
Our ethics guarantee means that if you are not completely satisfied, we will refund your money. If our plumbers…
- Smoke or swear in your home
- Are not drug-free
- Do not wear shoe covers
- Leave your home without cleaning up…
you do not pay for the service. Additionally, if a repair fails in the first two years, we will repair it again, absolutely free!
Whole-House Re-Piping Guarantee
We guarantee that your whole house re-piping project will be completed on or before the date we have promised. We guarantee our workmanship for a period of 20 years. If your pipes fail during that period (excluding acts of God, riot, or war), we will make the repair free of charge. With our ethics guarantee, we promise that all materials are as specified and up to code in your area, and we guarantee to protect the condition of your home.
Equipment and Fixture Guarantees
We guarantee that the equipment and/or fixtures we have installed in your home will perform as promised. If any equipment should fail within our written warranty period, we will repair or replace the item for free.
Property Protection and Client Respect Guarantees
Our plumbers are the best in skill, attitude and workmanship. While they are in your home, your property will be protected from any possible damage. Our plumbers will not swear or use tobacco products while on your property. They will courteously answer any questions. Our plumbers will leave your home as neat as they found it. Additionally, they will wear protective shoe covers and place floor protection on all work and traffic areas. It they fail to do any of the above, we will give you a 5-year Ben Society membership at no charge.
Total No-Lemon Guarantee
Compare our Total No-Lemon Guarantee with any other plumbing company, and you’ll find a major difference with our generous warranty coverage. For 10 full years after the installation of an Optimum goHOT system, or for seven full years after the installation a Premier goHOT system, you will not pay for any equipment failure-related service calls. That’s total worry-free system performance!
In addition, every goHOT system’s heat exchanger is guaranteed for a full 10 years. If it fails for any reason, we don’t just replace the defective heat exchanger. We install a new goHOT system and give you a new Total No-Lemon Guarantee.
Two-Year goHOT Guarantee
Our Optimum and Premier guarantees package is so comprehensive, you simply can’t lose. If, for ANY reason within the first two years, you are not completely satisfied, we will remove and replace the system with a brand new standard conventional tank-style water heater. We will also refund the difference between the two!
No questions asked, no strings attached. Our ethics and guarantees ensure the best experience for you.
Contact the punctual plumbers at Benjamin Franklin Springfield today for all your plumbing service needs. Call: 417-823-8400.